9/20/2020 between 5:00pm and 5:20pm. Disappointed at East Caln Store Downingtown, PA 19335. I have defended Lowe's many times but this afternoon I experienced what other people told me about. I was there to see clearance Item #1130000 or #113000. The item is a lawn mower with a rechargeable battery. They only had one without a box. While I was looking for one in a box two store associates approached the area a man named Tom, I think and a female. Tom was helping another customer so I asked the female if Item #1130000 came in a box. She didn't seem to know how to answer me - "Sorry, I don't know but I will find out for you." She seemed to be annoyed that I asked. Finally she asked Tom, who tersely said "That's all we have." Tom finished up with the other customer but never asked me if I needed help. They just walked away. I wanted to know if the store display had a box, manual and charger. Those things were not anywhere in sight. Could not find Tom and female. Appliance lady tried to find someone to help and told me that someone would be over. Someone came to the department but was not the correct person. He said that he would find someone. Well, by that time I was tired of waiting and on reflection, if Tom and the female associate had provided customer service, I would not have had to wait for anyone else. I hope Tom was not training the female associate because he did not demonstrate a good way to handle customers. I am disappointed and will think twice about going back to the East Caln Store in Downingtown, PA. I will go where they value my business even if the item is on clearance.
