To Whom It May Concern,
I went to my local Lowe's store in Prescott, AZ to buy a product for a project that I have in process at home. Specifically, I am looking for Brock 24-in W 36-in L Polypropylene Paver Base Panel - Item #345420Model #345420. Your website said that the store had 112 in stock, and they could be found at location Aisle GC04 | Bay 17. Unfortunately, that aisle was blocked off for restocking, and none of the personnel working there knew anything about this product; so I left empty-handed.
I try to group errands by location, as do many people I am sure; I wanted to purchase this material today, but was unable to do so. As I am going to be returning some materials to Home Depot tomorrow, I will see if they have this product; if they do, I will buy it from them. I don't really care where I buy things, but I don't like wasting my time.
Lastly, I contacted Customer Service at that store when I got home, and spoke with Andrea. She was very well informed and knowledgeable; I don't know what she is being paid, but she should get a raise for her helpful and professional attitude; she puts the service in customer service.
Thank you for your time,
Paul