134749 review-good-morning-order-424810544-placed-0 good-morning-order-424810544-placed-0 http://www.lowes.feedback/review-good-morning-order-424810544-placed-0 1 1 1 0 0 0 Good morning Order # 424810544 I had placed an online order on June 23rd with delivery date of June 24th. On June 24th, my delivery date was changed to July 4th. Upon calling the Milpitas store, I was informed by the store manager that he will try to get me the items sooner than July 4th. I never heard back from the Milpitas store manager. On the morning of July 4th, San Francisco store, delivery department notified me that my items didn't fit in the delivery truck, so it will be delivered the next day on July 5th. I got another email later that day, that my delivery date was changed to July 12th. Upon calling Lowes customer service, the soonest delivery date scheduled for my items was moved to July 10th. On July 5th, I received a phone call that my items will be delivered to me on July 6th. On the morning of July 6th, San Francisco delivery department called me and told me that my items were mistakenly put out on the floors and were sold and part of the items on my order are out of stock for a long time, most likely discontinued. She informed me that the store manager Chelsea will be reaching out to me to resolve my issue. Of course Chelsea never did. When I contacted Chelsea myself, she told me that she was never informed about this issue and that she couldn't help me but will be passing it on to another manager in the store who will be reaching out to me. No one ever reached out to me as of yet. I called customer service number 1(800)445-6937,and after being on hold for 55 minutes, Erin was no help. She told me that all she can do for me is to provide me with the phone number to the store to contact them myself. And another thing she can do is give me a list of the stores that had my inventory and I can try calling around. When I asked her if I could speak to her supervisor, she told me NO. My issue was not going to solved by a supervisor is what she told me. She refused to give me her last name to file a complaint about her since she sat on the phone arguing with me longer than to actually help me. I had ordered similar items with Wayfair on the same day I had shopped at Lowes. I got all my items on time and got to enjoy them on 4th of July holiday. LOWES used to be on my list for one of my favorite stores. Unfortunately just a handful of people have turned my shopping experience into a nightmare. I still haven't received any phone calls nor my items that are already paid for. <p>Good morning<br/>Order # 424810544</p> <p>I had placed an online order on June 23rd with delivery date of June 24th.<br/>On June 24th, my delivery date was changed to July 4th. Upon calling the Milpitas store, I was informed by the store manager that he will try to get me the items sooner than July 4th.<br/>I never heard back from the Milpitas store manager.<br/>On the morning of July 4th, San Francisco store, delivery department notified me that my items didn&#39;t fit in the delivery truck, so it will be delivered the next day on July 5th.<br/>I got another email later that day, that my delivery date was changed to July 12th. Upon calling Lowes customer service, the soonest delivery date scheduled for my items was moved to July 10th.<br/>On July 5th, I received a phone call that my items will be delivered to me on July 6th.<br/>On the morning of July 6th, San Francisco delivery department called me and told me that my items were mistakenly put out on the floors and were sold and part of the items on my order are out of stock for a long time, most likely discontinued.<br/>She informed me that the store manager Chelsea will be reaching out to me to resolve my issue. Of course Chelsea never did. When I contacted Chelsea myself, she told me that she was never informed about this issue and that she couldn&#39;t help me but will be passing it on to another manager in the store who will be reaching out to me. No one ever reached out to me as of yet.<br/>I called customer service number 1(800)445-6937,and after being on hold for 55 minutes, Erin was no help. She told me that all she can do for me is to provide me with the phone number to the store to contact them myself. And another thing she can do is give me a list of the stores that had my inventory and I can try calling around. When I asked her if I could speak to her supervisor, she told me NO. My issue was not going to solved by a supervisor is what she told me. She refused to give me her last name to file a complaint about her since she sat on the phone arguing with me longer than to actually help me.</p> <p>I had ordered similar items with Wayfair on the same day I had shopped at Lowes. I got all my items on time and got to enjoy them on 4th of July holiday.<br/>LOWES used to be on my list for one of my favorite stores. Unfortunately just a handful of people have turned my shopping experience into a nightmare.<br/>I still haven&#39;t received any phone calls nor my items that are already paid for.</p> 2020-07-06T18:43+0000

Good morning
Order # 424810544

I had placed an online order on June 23rd with delivery date of June 24th.
On June 24th, my delivery date was changed to July 4th. Upon calling the Milpitas store, I was informed by the store manager that he will try to get me the items sooner than July 4th.
I never heard back from the Milpitas store manager.
On the morning of July 4th, San Francisco store, delivery department notified me that my items didn't fit in the delivery truck, so it will be delivered the next day on July 5th.
I got another email later that day, that my delivery date was changed to July 12th. Upon calling Lowes customer service, the soonest delivery date scheduled for my items was moved to July 10th.
On July 5th, I received a phone call that my items will be delivered to me on July 6th.
On the morning of July 6th, San Francisco delivery department called me and told me that my items were mistakenly put out on the floors and were sold and part of the items on my order are out of stock for a long time, most likely discontinued.
She informed me that the store manager Chelsea will be reaching out to me to resolve my issue. Of course Chelsea never did. When I contacted Chelsea myself, she told me that she was never informed about this issue and that she couldn't help me but will be passing it on to another manager in the store who will be reaching out to me. No one ever reached out to me as of yet.
I called customer service number 1(800)445-6937,and after being on hold for 55 minutes, Erin was no help. She told me that all she can do for me is to provide me with the phone number to the store to contact them myself. And another thing she can do is give me a list of the stores that had my inventory and I can try calling around. When I asked her if I could speak to her supervisor, she told me NO. My issue was not going to solved by a supervisor is what she told me. She refused to give me her last name to file a complaint about her since she sat on the phone arguing with me longer than to actually help me.

I had ordered similar items with Wayfair on the same day I had shopped at Lowes. I got all my items on time and got to enjoy them on 4th of July holiday.
LOWES used to be on my list for one of my favorite stores. Unfortunately just a handful of people have turned my shopping experience into a nightmare.
I still haven't received any phone calls nor my items that are already paid for.