135098 review-looking-resolution-stage-game-really looking-resolution-stage-game-really http://www.lowes.feedback/review-looking-resolution-stage-game-really 5 1 3 0 0 0 I am not looking for resolution at this stage of the game, but really feel that Lowe's needs to know that these things go on. I placed an internet order on 7/27 for a dishwasher and was advised by phone that the item was in store, but damaged and needed to be inspected for acceptability. I went to the store and found the door damaged to the point of impeding it's functionality. My cost for the dishwasher, with military discount was $476.00. I was offered the damaged unit for $410.00, a $66.00 discount; no undamaged unit was offered. I searched online for a replacement door and found that it is no longer available from Whirlpool but an aftermarket vendor offered it at $158.00 plus $10.00 shipping. Considering the labor to put the new door on, the discounting should represent at the least $168.00 plus labor. I was also advised that it would be preferable to cancel the online order and reorder "in-house" or else I would just wind up with the same dishwasher. I contacted the appliance manager on 7/31 and reviewed the entire scenario, first with an associate, then with him. I was then returned to the associate and told that Lowe's would not discount the damaged unit that much but would order me a new one. My order information was taken and then I was switched to some other department to "finalize". An associate picked up, said "one minute please" and put me on hold. I was left on hold for 15 minutes, a representative picked up and asked me what my inquiry was about, having heard the status she advised me I'd have to wait for the "other" person and put back on hold. After an additional 15 minutes on hold I just hung up. Thus far I have a drive out to Lowe's and back to determine that all I was being offered was a damaged unit discounted less than the cost of repairs to make it functional, and an hour and a half jumping through the hoops necessary to draw that conclusion (online sales associate, appliance associate, someone higher up to offer a discount), and then a return to an overwhelmed customer service that tells me I have to go outside and come in the other door, then an hour on the phone to try to get a feasible price reduction on the damaged unit, or at the least the ordering of an undamaged one; all to return me to my original position of "no dishwasher". I do understand that the COVID pandemic is challenging Lowe's as much as the rest of us, but it does not seem to be sufficient to explain this degree of discontinuity. <p>I am not looking for resolution at this stage of the game, but really feel that Lowe&#39;s needs to know that these things go on. I placed an internet order on 7/27 for a dishwasher and was advised by phone that the item was in store, but damaged and needed to be inspected for acceptability. I went to the store and found the door damaged to the point of impeding it&#39;s functionality. My cost for the dishwasher, with military discount was $476.00. I was offered the damaged unit for $410.00, a $66.00 discount; no undamaged unit was offered. I searched online for a replacement door and found that it is no longer available from Whirlpool but an aftermarket vendor offered it at $158.00 plus $10.00 shipping. Considering the labor to put the new door on, the discounting should represent at the least $168.00 plus labor. I was also advised that it would be preferable to cancel the online order and reorder &#34;in-house&#34; or else I would just wind up with the same dishwasher. I contacted the appliance manager on 7/31 and reviewed the entire scenario, first with an associate, then with him. I was then returned to the associate and told that Lowe&#39;s would not discount the damaged unit that much but would order me a new one. My order information was taken and then I was switched to some other department to &#34;finalize&#34;. An associate picked up, said &#34;one minute please&#34; and put me on hold. I was left on hold for 15 minutes, a representative picked up and asked me what my inquiry was about, having heard the status she advised me I&#39;d have to wait for the &#34;other&#34; person and put back on hold. After an additional 15 minutes on hold I just hung up. Thus far I have a drive out to Lowe&#39;s and back to determine that all I was being offered was a damaged unit discounted less than the cost of repairs to make it functional, and an hour and a half jumping through the hoops necessary to draw that conclusion (online sales associate, appliance associate, someone higher up to offer a discount), and then a return to an overwhelmed customer service that tells me I have to go outside and come in the other door, then an hour on the phone to try to get a feasible price reduction on the damaged unit, or at the least the ordering of an undamaged one; all to return me to my original position of &#34;no dishwasher&#34;. I do understand that the COVID pandemic is challenging Lowe&#39;s as much as the rest of us, but it does not seem to be sufficient to explain this degree of discontinuity.</p> 2020-07-31T16:01+0000

I am not looking for resolution at this stage of the game, but really feel that Lowe's needs to know that these things go on. I placed an internet order on 7/27 for a dishwasher and was advised by phone that the item was in store, but damaged and needed to be inspected for acceptability. I went to the store and found the door damaged to the point of impeding it's functionality. My cost for the dishwasher, with military discount was $476.00. I was offered the damaged unit for $410.00, a $66.00 discount; no undamaged unit was offered. I searched online for a replacement door and found that it is no longer available from Whirlpool but an aftermarket vendor offered it at $158.00 plus $10.00 shipping. Considering the labor to put the new door on, the discounting should represent at the least $168.00 plus labor. I was also advised that it would be preferable to cancel the online order and reorder "in-house" or else I would just wind up with the same dishwasher. I contacted the appliance manager on 7/31 and reviewed the entire scenario, first with an associate, then with him. I was then returned to the associate and told that Lowe's would not discount the damaged unit that much but would order me a new one. My order information was taken and then I was switched to some other department to "finalize". An associate picked up, said "one minute please" and put me on hold. I was left on hold for 15 minutes, a representative picked up and asked me what my inquiry was about, having heard the status she advised me I'd have to wait for the "other" person and put back on hold. After an additional 15 minutes on hold I just hung up. Thus far I have a drive out to Lowe's and back to determine that all I was being offered was a damaged unit discounted less than the cost of repairs to make it functional, and an hour and a half jumping through the hoops necessary to draw that conclusion (online sales associate, appliance associate, someone higher up to offer a discount), and then a return to an overwhelmed customer service that tells me I have to go outside and come in the other door, then an hour on the phone to try to get a feasible price reduction on the damaged unit, or at the least the ordering of an undamaged one; all to return me to my original position of "no dishwasher". I do understand that the COVID pandemic is challenging Lowe's as much as the rest of us, but it does not seem to be sufficient to explain this degree of discontinuity.