139257 review-purchased-outdoor-storage-building-7 purchased-outdoor-storage-building-7 http://www.lowes.feedback/review-purchased-outdoor-storage-building-7 4 4 4 0 0 0 I purchased an outdoor storage building 7/9/2020 and was told it would be delivered and installed 09/10/2020. I received a confirmation from Heartland Industries 8/5/2020 confirming 9/10/2020 as installation date. I took off work and waited to hear until afternoon. I called Kevin at Heartland Industries and was told it was not scheduled and he could not return my payment. I called Lowe’s on Winchester Av in Memphis TN (where I purchased and paid) 3 times put on hold and was cut off. My wife finally called Lowe’s back and talked to a very kind and knowledgeable lady named Kelli. It was very efficient and professional and said she would send the request for refund back and call me in 7-10 days. She was the bright spot in a very frustrating ordeal. Thank you, Kelli in the installation department. Elmer Ray <p>I purchased an outdoor storage building 7/9/2020 and was told it would be delivered and installed 09/10/2020. I received a confirmation from Heartland Industries 8/5/2020 confirming 9/10/2020 as installation date.<br/>I took off work and waited to hear until afternoon. I called Kevin at Heartland Industries and was told it was not scheduled and he could not return my payment.<br/>I called Lowe’s on Winchester Av in Memphis TN (where I purchased and paid) 3 times put on hold and was cut off.<br/>My wife finally called Lowe’s back and talked to a very kind and knowledgeable lady named Kelli. It was very efficient and professional and said she would send the request for refund back and call me in 7-10 days. She was the bright spot in a very frustrating ordeal.<br/>Thank you, Kelli in the installation department.<br/>Elmer Ray</p> 2020-09-10T20:56+0000
Sep 10, 2020

I purchased an outdoor storage building 7/9/2020 and was told it would be delivered and installed 09/10/2020. I received a confirmation from Heartland Industries 8/5/2020 confirming 9/10/2020 as installation date.
I took off work and waited to hear until afternoon. I called Kevin at Heartland Industries and was told it was not scheduled and he could not return my payment.
I called Lowe’s on Winchester Av in Memphis TN (where I purchased and paid) 3 times put on hold and was cut off.
My wife finally called Lowe’s back and talked to a very kind and knowledgeable lady named Kelli. It was very efficient and professional and said she would send the request for refund back and call me in 7-10 days. She was the bright spot in a very frustrating ordeal.
Thank you, Kelli in the installation department.
Elmer Ray