142836 review-started-3-projects-august-2020 started-3-projects-august-2020 http://www.lowes.feedback/review-started-3-projects-august-2020 23353 1 1 1 0 0 0 I started 3 projects back in August of 2020 and it has been debacle after debacle after debacle. i wanted luxury vinyl tiles in two bathrooms, wood floors in the living areas and a new vanity in the master bath. 1-the bathroom floors were laid incorrectly. Lowes sent a rep and agreed and took pictures and agreed to re-do them. They delivered 2 boxes of tiles.Thinking that we had more than that, i called lowes and was told that the installers reuse the tiles. When the installers showed up they said no, they don't because the tiles break and they certainly couldn't do 2 bathrooms with only 2 boxes. they called their supervisor while i called lowes and then, apparently, the installers were told to leave, but no one thought it necessary to let me know. Keep in mind that the lowes store is LITERALLY 5 minutes away from my house. They could have left someone here to begin the removal while someone else went to the store for more boxes. Finally, after months, the vinyl floors were complete, although as a result it held up the installation of the new vanity. 2 - after the mess with the bathrooms there was no way i was going to let them touch the wood floors. i wanted my money back for the installation and, of course, lowes made that as difficult as possible. (a story for another day) I then contacted Flowers Flooring and they did an amazing installation job with no hassles or hiccups. However, now it was clear that lowes grossly over-estimated the area and i now have 2 full boxes of left over flooring. 3 - The floor in the master bath is done and re-done, yet the installation of the vanity is STILL not finished. Needed pieces kept arriving damaged or they never arrived. At one point lowes told me to go to the store to get some lumber and stain it. WHAT???? Yet, I did and it didn't work. (Yes, that's on me) The last time they were to come to finish it I went over the entire list of things that had to be fixed or installed. Yes, yes, yes. No Problem. They arrived and fixed the faucet that was 2" from the hot handle and 3" from the cold handle and then packed up. They hadn't been told of the filler piece, the end caps, the moldings and the kick plate. I was told they had neither the tools nor the materials. And to top it all off when i called the district manager, Clair or Clara, she was extremely rude and told me that i would hear from her by the end of day Tuesday. 12 days later I still haven't heard anything. 8 MONTHS FROM BEGINNING TO NOT ENDED <p>I started 3 projects back in August of 2020 and it has been debacle after debacle after debacle.<br/>i wanted luxury vinyl tiles in two bathrooms, wood floors in the living areas and a new vanity in the master bath.<br/>1-the bathroom floors were laid incorrectly. Lowes sent a rep and agreed and took pictures and agreed to re-do them. They delivered 2 boxes of tiles.Thinking that we had more than that, i called lowes and was told that the installers reuse the tiles. When the installers showed up they said no, they don&#39;t because the tiles break and they certainly couldn&#39;t do 2 bathrooms with only 2 boxes. they called their supervisor while i called lowes and then, apparently, the installers were told to leave, but no one thought it necessary to let me know. Keep in mind that the lowes store is LITERALLY 5 minutes away from my house. They could have left someone here to begin the removal while someone else went to the store for more boxes. Finally, after months, the vinyl floors were complete, although as a result it held up the installation of the new vanity.<br/>2 - after the mess with the bathrooms there was no way i was going to let them touch the wood floors. i wanted my money back for the installation and, of course, lowes made that as difficult as possible. (a story for another day) I then contacted Flowers Flooring and they did an amazing installation job with no hassles or hiccups. However, now it was clear that lowes grossly over-estimated the area and i now have 2 full boxes of left over flooring.<br/>3 - The floor in the master bath is done and re-done, yet the installation of the vanity is STILL not finished. Needed pieces kept arriving damaged or they never arrived. At one point lowes told me to go to the store to get some lumber and stain it. WHAT???? Yet, I did and it didn&#39;t work. (Yes, that&#39;s on me) The last time they were to come to finish it I went over the entire list of things that had to be fixed or installed. Yes, yes, yes. No Problem.<br/>They arrived and fixed the faucet that was 2&#34; from the hot handle and 3&#34; from the cold handle and then packed up. They hadn&#39;t been told of the filler piece, the end caps, the moldings and the kick plate. I was told they had neither the tools nor the materials. And to top it all off when i called the district manager, Clair or Clara, she was extremely rude and told me that i would hear from her by the end of day Tuesday. 12 days later I still haven&#39;t heard anything.<br/>8 MONTHS FROM BEGINNING TO NOT ENDED</p> 2021-03-22T20:56+0000
Mar 22, 2021

I started 3 projects back in August of 2020 and it has been debacle after debacle after debacle.
i wanted luxury vinyl tiles in two bathrooms, wood floors in the living areas and a new vanity in the master bath.
1-the bathroom floors were laid incorrectly. Lowes sent a rep and agreed and took pictures and agreed to re-do them. They delivered 2 boxes of tiles.Thinking that we had more than that, i called lowes and was told that the installers reuse the tiles. When the installers showed up they said no, they don't because the tiles break and they certainly couldn't do 2 bathrooms with only 2 boxes. they called their supervisor while i called lowes and then, apparently, the installers were told to leave, but no one thought it necessary to let me know. Keep in mind that the lowes store is LITERALLY 5 minutes away from my house. They could have left someone here to begin the removal while someone else went to the store for more boxes. Finally, after months, the vinyl floors were complete, although as a result it held up the installation of the new vanity.
2 - after the mess with the bathrooms there was no way i was going to let them touch the wood floors. i wanted my money back for the installation and, of course, lowes made that as difficult as possible. (a story for another day) I then contacted Flowers Flooring and they did an amazing installation job with no hassles or hiccups. However, now it was clear that lowes grossly over-estimated the area and i now have 2 full boxes of left over flooring.
3 - The floor in the master bath is done and re-done, yet the installation of the vanity is STILL not finished. Needed pieces kept arriving damaged or they never arrived. At one point lowes told me to go to the store to get some lumber and stain it. WHAT???? Yet, I did and it didn't work. (Yes, that's on me) The last time they were to come to finish it I went over the entire list of things that had to be fixed or installed. Yes, yes, yes. No Problem.
They arrived and fixed the faucet that was 2" from the hot handle and 3" from the cold handle and then packed up. They hadn't been told of the filler piece, the end caps, the moldings and the kick plate. I was told they had neither the tools nor the materials. And to top it all off when i called the district manager, Clair or Clara, she was extremely rude and told me that i would hear from her by the end of day Tuesday. 12 days later I still haven't heard anything.
8 MONTHS FROM BEGINNING TO NOT ENDED