144351 review-waiting-free-repair-recall-fireplace-0 waiting-free-repair-recall-fireplace-0 http://www.lowes.feedback/review-waiting-free-repair-recall-fireplace-0 24260 1 1 1 0 0 0 I have been waiting for my free repair because of a recall of my fireplace since last Dec. 2020. I did receive the repair parts but can't seem to get someone to repair it. I have made several calls and have been promised "soon". On the 12th June I spent 1 1/2 hrs. on the phone and online. I was told to use this email address - LowesApplianceRepairUpdate@lowes.com. and provide my information (name, address etc.) There was no place on that page to type in my info. I got on the chat line with MyLo but he did not understand what I was talking about and just hung up on me. I called 1-888-251-1019 and was told she couldn't help me and I could only do this online. What can I do to get this solved? ggmmuts@gmail.com. 810-687-0677 <p>I have been waiting for my free repair because of a recall of my fireplace since last Dec. 2020. I did receive the repair parts but can&#39;t seem to get someone to repair it. I have made several calls and have been promised &#34;soon&#34;. On the 12th June I spent 1 1/2 hrs. on the phone and online. I was told to use this email address - LowesApplianceRepairUpdate&#64;lowes.com. and provide my information (name, address etc.) There was no place on that page to type in my info. I got on the chat line with MyLo but he did not understand what I was talking about and just hung up on me. I called 1-888-251-1019 and was told she couldn&#39;t help me and I could only do this online. What can I do to get this solved? ggmmuts&#64;gmail.com. 810-687-0677</p> 2021-06-15T14:26+0000

I have been waiting for my free repair because of a recall of my fireplace since last Dec. 2020. I did receive the repair parts but can't seem to get someone to repair it. I have made several calls and have been promised "soon". On the 12th June I spent 1 1/2 hrs. on the phone and online. I was told to use this email address - LowesApplianceRepairUpdate@lowes.com. and provide my information (name, address etc.) There was no place on that page to type in my info. I got on the chat line with MyLo but he did not understand what I was talking about and just hung up on me. I called 1-888-251-1019 and was told she couldn't help me and I could only do this online. What can I do to get this solved? ggmmuts@gmail.com. 810-687-0677