Always find everything I need quickly and mostly self check. Yesterday I used the cashier, Vanessa, who was a complete doll !

I was at the Moraine Point Plaza store on 10/17/2020, buying materials for a re-shingling job I was doing on the tool shed at my camp, and the following employees were extremely helpful:

Adam
Angie
Carlie
Devon
Matt

They really helped me get the things I needed and point me in the right direction.

The store manager is Joe Tramontana

Recently we ordered some parts for an outdoor swing set we bought a number of years ago. You not only had the parts we needed but everyone was so helpful from the phone call to the timely manner that everything we needed arrived. It is refreshing to know that good service and kind understanding people still exist Again thanks for your help.

Recently we ordered some parts for an outdoor swing set we bought a number of years ago. You not only had the parts we needed but everyone was so helpful from the phone call to the timely manner that everything we needed arrived. It is refreshing to know that good service and kind understanding people still exist Again thanks for your help.

I WAS AT LOWES IN BRISTOL TN AND 3 OF THE EMPLOYEES JUST PASSED ME BY I ASK ONE WHERE IS YOUR 2X 16 SALT TREATED WOOD HE SAID ROW SOMETHING BUT HE NEVER HELP I FOUND MY WAY IN THE LUMBER DEPT AND ONE REAL NICE PERSON CALLED OUT BE RIGHT WITH YOU HE WALKED DOWN AND HELLO HOW CAN I HELP YOU SIR I EXPLAINED WHAT I WANTED HE GAVE ME GREAT ADVICE AND THIS LOWES EMPLOYEE WAS SO HELPFUL AND WAS SO NICE TO ME AND MY WIFE I TOLD HIM EVERONE JUST PASSED US BY HE SAID THEY WERE VERY BUSY THEY WERE HEADED TO HELP A CUSTOMER AND DIDNT MEAN TO NOT HELP YOU II TOLD THIS LOWES EMPLOWEE THAT I NEEDED BOLTS AND NUTS .HE SAID COME ON I WILL HELP YOU SHOW YOU WHAT YOU NEED .I DONT KNOW THIS LOWES MAN BUT I TOLD HIM I WOULD TELL THE MANAGER HOW YOU HELP US AND HOW NICE YOU WERE .WE ASK FOR THE MANANGER HE WAS OUT AT THAT TIME MY WIFE ASK WHAT IS YOUR NAME HE TOLD MY WIFE JOSH BUT WE DONT REMEMBER HIS LAST NAME .BUT HE IS A GREAT FRIENDLY VERY HELPFUL EMPLOWEE FOR YOUR LOWES STORE .WHEN I NEED SOMETHING FROM NOW ON I WILL GO LOOK UP THIS GUY HES A GOOD OLD BOY IN MY BOOK .I ALWAYS BUY FROM LOWES IN BRISTOL VA .I WILL NOW GO TO YOUR BRISTOL TN LOWES LOOK UP THAT NICE EMPLOYEE YOU HAVE

I was in your in Rochester,MN store on 11/21/20 looking for an Ariens Snowblower to replace the one I currently have. I would like to inform that my shopping experience was made much easier by your salesman working in the outdoor power equipment dept. He was able to answer all of my questions in a very timely manner, my purchase was made with total confidence that I made to correct choice. I will let other people know of my pleasant experience and I am already looking forward to my return to your store. Thank you

Had an internet order and Associate Heidi called me within 30 minutes to inform me that my order was ready. Very polite and professional. Will make sure I shop with Summerlin 0784 in the future for this type of service!

The sales representative from Lowe's (Kelly) did a great job explaining what the product was and showed us a sample. Then when Bob Coffey came, the first thing they did was put down protection over the stairs and carpet. They did the install in a timely manner. When they were done everything was cleaned up like they had never been here. They even cleaned the windows before they left. Very friendly and efficient. If we needed work done again we would love to have them come back.

I had a great experience, over a week ago, at the Lowe’s in League City, TX. A nice gentleman named Chris helped me quickly expediste a GE dishwasher that I really needed the next day. He easily guided me through the process. It was night and day compared to my experience at the Home Depot in Kemah, TX. Chris is good person to have on your team.

I purchased a new gas range in June. I had arranged for delivery and installation by which I mean I paid for them. My range arrived in August but never got contacted for delivery. Finally a friend of mine with a truck volunteered to pick it up and help with the installation. Upon installation I tried to use the oven and got an error code. Called the manufacturer (Samsung), scheduled appointments twice with no one showing up either time. Finally Samsung told me they were sending an RMA (return and exchange) to Lowes. Lowes never contacted me. My attempts to contact them by phone were frustrating. There person I needed to talk to was never there. Often I would be put on hold and picked up by customer service, put on hold again and finally disconnected. I drove to Lowes and though I had settled the exchange but no, they never ordered or finished ordering the replacement. I am going to going tomorrow to demand an oven or my money back. I will never go back.

If I could give Lowe's a negative ten, I would. If a Lowe's salesperson tells you that your purchase qualifies for a rebate and when you pay at the register they issue you a receipt for the rebate, WHATEVER YOU DO READ THE REBATE RECEIPT IMMEDIATELY. I purchased a Samsung steam washer and dryer in February 2020 and was told by a Lowe's employee that the set would have a $100 rebate issued in a Visa prepaid card. There was also advertising on top of the set I purchased that indicated a $100 rebate. I submitted the rebate the day of the purchase and then their rebate website went down for months. Nine months later after submitting and re-submitting four times I am told by another salesperson at the same store that the washer dryer pair I purchased did not qualify for the rebate. They told me that the rebate receipt says "ITEMS PURCHASED MAY QUALIFY FOR REBATE". DON'T TELL ME MY ITEMS QUALIFY FOR A REBATE AND DON'T GIVE ME A REBATE RECEIPT IF YOU KNOW THE ITEMS I PURCHASED WILL NOT QUALIFY FOR A REBATE!!! I feel this is deliberately misleading customers and I will not continue to shop at Lowe's.

I visited the Stony Brook Lowe’s today a little after 4 PM… I was looking for a fireplace screen - there was no inventory so I had to select from what was left and the associate who I asked to help me couldn’t help me. He he seemed not to want to help me look for the fireplace screen I really wanted and just told me to check back in a week so I ended up buying another one that was actually in stock. Then when it was time to pay, three of your four self checkouts were not working but only one had a sign that said out of order. The line to pay was in the middle of the store but there was no one there directing the people to go to either the register or the self check out and all the customers seemed confused. The line was about 10 people deep yet none of the associates seemed concerned enough to direct traffic and ensure that people were either going to the next register available or checking out at the one self check out that was actually working. Horrible system

Mike and Vanessa were excellent.

Fredricksburg, VA store i received excellent help from Mike Cannon. He went out of his way to answer a question, obtain the item i asked for, and since I had mentioned additional items I needed, he escorted me to the correct location and provided useful info toward my purchases.

Why are there so many customers in your store without a mask? Seems your store may be one of the first to be shutdown by state of Ohio. This refers to the store in West Chester. I’ll be doing my shopping at Home Depot.

Yesterday our new countertops were installed by Stone Spirit. The two installers were very professional. They used care when taking out our old countertops so that they can be donated to Habitat for Humanity. Well done in selecting Stone Spirit as one of your vendors.

I spoke with Angela at the warranty/extra protection plan department. Angela was very helpful. Thank you Angela!!

I went to the Rancho Cordova, CA store to get help with the refrigerator because I was having difficulty getting ahold of the manufacturer. It has been 4 days since I contacted the manufacturer but they were not calling me back. The store manager, Sabrina, was absolutely wonderful! She was kind, understanding, and professional. She helped me resolve the issue I was having, together with Naomi from the sales department and Alex at the customer service. Team Sabrina is amazing.!! THANK YOU SABRINA, NAOMI, and ALEX.!! Happy Holidays to you all!!

My husband and I started to remodel the inside of our house back in May. We were excited because it’s the first time in years we had time to do the work. Everything was going great until we ordered our carpet. We went through Lowe’s on our carpet order. Nathan, the gentleman that sold the carpet was great He did everything a salesperson should do, talk with us shared without and worked with our schedule. Then we waited, waited, waited, and then waited. We were told that Lower’s sold their installation to a copy called Mark’s Flooring .913-354-5504 or 636-980-0147. Which has turn out to be the biggest nightmare we have ever dealt with in customer service, in fact, there is no such thing as a good customer service from them. 1st we were told carpet was on back order, okay we could wait. We did, then we were told by Mark One that they were waiting on lowers to give them the proper paperwork. Called Lowers and then we were told it was because of Mark one. So that went back and forth from July 31st. Finally, in September we were told we could get an installation of our carpet, on October 12th, seriously? WE have waited since End of July but okay at least we were getting it. Then on October 12th, I get a phone call from Katie at Mark’s Flooring to say that their team was not coming and they would call when they could reschedule, Katie left a number for me to call back. I call the number she left, and it was disconnected. I looked up Mark Floorings number and found out Katie was in a meeting so I had to talk to another lady who said that nothing she could do about rescheduling. I said we have waited this long why can’t you help me reschedule she said because she can’t, and they call when they could, but she wouldn’t know when that would be or how long. I asked that Katie call me back. Katie called back and I said we have been waiting this long why can’t you schedule us, she said that she could get one guy to come out tomorrow, Tuesday October 13th if that works right at 8. I said yes, thank you. Now, she said right at 8, not between the hours of 8-10 or anything like that. So, at 8 on the Tuesday no one, at 9 no one. I called Katie back to get a lady named Kim, and said I don’t know were our installer is, I said would you find out, we were told 8 she said no it would be ore like 8-10. I told her what Katie said and she laughed and said well your wrong and I do not know where he is, but he will eventually show up. I said please call him and call me back. Waited for 30 minutes no call back. I called her back, and Kim said oh he is in route to our house, I said how long she didn’t know because she didn’t’ know were he was but that was in route. I said this has been the worst service ever, she alighted and said I bet, she laughed. Seriously you just laughed that you agree this has bene the worst service??? Then I got a call from the Installation manager to say the installer now was not going to be at my house until 11 when Kim just called to say he was on his way. Kim could not tell me where the installer was, the installer manager said he was running late, Katie couldn’t get an accurate time. They laughed at how rude the were on the phone, so we cancelled. I told Lowes its sad that they decided to work with someone who truly doesn’t care about customers or anything else. The best part was when I called to complain I was told I was the 3rd person that day to do so, so why is Mark Flooring still in busines? Why does Lowe’s choose to use them?

I recently bought new kitchen appliances at the South Durham store. I was assisted by Nate in selecting refrigerator, range/range hood, and dishwasher. Two days later I went back to purchase a sink and set up delivery dates and was assisted by Melissa. Both associates were professional and very helpful. By order was delivered by Jonathan Headen and Bruce Williams. Getting into our kitchen area was not an easy path but both of them handle the new deliveries/installation and the removal of the old appliances in a very professional manner. The was damage to the range as it came out of the carton but Jonathan took pictures, wrote it up and on Satruday I was called and told that a new range was being order and as soon as received would be installed in place to this one. Everyone was very polite, wore masks and Lowe's should be proud to have them as associates with the company.