Purchased a stove and microwave. Delivery time frame was 8-12. Did not get here until after 3. Microwave installer never contacted me at all. Cancelled his part of delivery. Not told about the cord for the stove. What a mess! Delivers Alex Wendy and Alex Stewart were wonderful and professional. My contact delivery person Nyesha did all that she could to make things right. Through it all I made it. Again, thank you Lowe's! Altise

On August 6 I shopped at the Lowe's in Salem Oregon and received exceptional service from Alicia when I checked out. Even with all the precautions and worries about Covid, she was very upbeat, efficient and knowledgeable. Hats off to Alicia!

I ordered a part on July 21st. The package arrived today. Unfortunately, the package was empty. The part was not in it. I called your support line and was on hold for 1 1/2 hours before the call was disconnected on your end. Very frustrated!!!

Thank you Jamie and William customer service representatives from the Harbor Breeze Fan company in Frisco, TX. Jamie initiated the parts replacement order and William completed the follow-up. Received the parts within 5 weeks, thought it would be longer considering the impact of Covid-19 around the globe. Lowe's could not assist me with the replacement parts even though my wife purchased the fan from this company. I will purchased the next fan from a company that specializes in fans and replacement parts.

Nancy M. was very helpful and knowlagable.

I just visited your store at Delta Park in Portland. After seeing your "we're doing it safe" ads, I figured that since I'm in a high risk category, it might be OK to come back. Not so.

Of the three associates I interacted with, the first one I saw had her mask on her chin. My checker had it down below her nose, and the 'lead cashier" who did a price lookup for her, had his mask untied, hanging loose like a flap in front of his nose and mouth - seriously, like a flat sheet of paper hanging from the tip of his nose. I couldn't wait to leave, and trust me, I won't be back, at least until Covid is resolved.

It's an effective ad campaign, it got me to come in to the store, but sadly, on the ground, it's just lip service. I'll go back to Home Depot next time - at least they are honest about not giving a s**t

I ordered and paid for 30 bags of black lava rock. When my Landscape employee picked up the order I was shorted four bags at the Shelbyville Kentucky store. After telephone calls I find they were out of lava rock in the black color and when it came in they would deliver it. They never did. The order was placed mid-May it is now August and they have it in the store and did not automatically deliver it to me. I called last week and spoke to the delivery manager and they were supposed to set up delivery. I still do not have it and as I call and call and call and call, I cannot get an answer. This is not the first time I’ve received horrid customer service at the store. Would I recommend it, hell no.

I would like to express my gratitude for the way Sales Specialist J.C.(Juan Castro), from Flooring, handled my two orders on 8-9-2020, in the Brooklyn, NY store. My receipt ID numbers are 273482167492 223463 and 273527 167422 222608. We are completely satisfied and he was an excellent sales person. Thank you. Maria

I was very satisfied with the delivery and installation of my water heater by J & N Home Remedies. They arrived shortly after 9:00 a.m. They were quick and did I nice cleanup afterwards.

To whom it may concern,

It’s not every day that I run into an employee of a business that Is willing to go out of his way to help someone. I understand the challenges and the workload of an employee in the store that has a tremendous amount of traffic like this Lowes location. This can wear out the fire on many to provide exceptional customer service every single day. I am handicapped and I am extremely concerned with the exposure to the Covid virus. Because of that, I am doing a lot online ordering and picking it up in the store.

This week I had two great experiences shopping at Lowe’s on Daniels Road. On Monday July 6th, I placed an online order purchasing 4 gallons of paint along with other painting materials. After realizing that I had ordered quarts instead of gallons, I reached out to the store and spoke to Chris Lowe / manager. Chris reassured me that that was not gonna be an issue and that he would correct it to make sure that I got 4 gallons instead of 4 quarts. Chris and the paint department manager worked through my online order error, and assisted me all the way from the mixing and preparation of the paint to making sure that my entire order was brought out to my vehicle. It was an amazing experience and I am extremely grateful for their help.

On Wednesday, July 8, 2020 I placed an order for 5 bags of water softener bags for pick up. Shortly after my arrival, I met with an employee under the outside tent for order pick up. He went inside to process my order, and while standing out of by truck, another employee that was pushing 5 shopping carts into the store stopped and asked me if I was being helped. I went on to explain to him that I was already been taking care of, but that I just wanted to make sure that the salt bags were not damaged or cut which is common because the pallets in which the salt comes in usually has nails that rip into the bags. The gentleman reassured me that that would not be an issue, because he would personally hand picked them for me to make sure that they were not ripped and that he would load them up for me. Within 2 minutes, he had picked the five bags and the gentleman that was handling the pick up order came out and had me sign the loading ticket and I was on my way.

Just can’t get service like that any much more. The employee’s name is Brandon Dawkins.

I reached out to Mr.Lowe because I wanted to make sure that he knew that Brandon was a great employee. Mr.Lowe told me that he was going to make sure that this employee received proper recognition as well as a Service Star Award.

Thank you for a great experience shopping at Lowes.

Rick Fernandez
407-488-3051

Found what I needed very quickly.

I am so disappointed with my latest dealings with LOWES. Within the last two years I
have purchased a dishwasher and refrigerator, everything went smoothly. So I went to my local Lowes with intent to purchase a commode, shower doors and carpet for my bedroom. From the beginning it became a nightmare…..I paid thirty five dollars each for the measurements that were needed to be done, one for the shower door, and one for the carpet. No mention that I would need one for the commode, too. On the same day the carpet salesperson set up the time and day for the carpet, not so the plu mbing sales person. So I waited and waited to hear from them, when the carpet per son came to measure he asked me for my phone number because the wrong number was on the order…..Finally that was straightened out, the doors were measured three weeks later. They were installed but not correctly, Four days later I am still waiting to hear when this will happen!

I shop at the Hunter Crossing store in Alcoa, Tennessee. Most of the shoppers and all of the staff wear appropriate PPE for the Covid-19 crisis but more and more i see shoppers not wearing mask.
Why is wearing mask not required to enter the store or to purchase items at the store?
Lowe's is a company and has the right to not provide service to customers violating company rules.
Please stand up for all the veteran's, senior citizens, children, and employees that need your services and are willing to protect the health and well being of others.

JUST SAY NO!

I am in the market for a particular lawn tractor, the John Deere E130. I stopped at the local Lowes and saw a unit on the floor. I am tall 6'6" and I needed to sit on the tractor to make sure it was a good fit. I was told I could not due to the Covid restrictions. So that store lost the sale. If Lowes was serious about making sales of larger ticket items don't you think they could have found a way to satisfy a serious customer's simple request? Like covering it over with a clear plastic bag that I would have paid for to make sure the tractor was a good fit. I did see other big box stores with the same restrictions. However if Lowes really wanted an edge in being able to make these kinds of sales easy, don't you think they would have thought about this a little more carefully?

The Lowes store in Plattsburg NY is wonderful. After a the last few frustrating experiences with Home Depot I tried Lowes. Great experience with helpful staff. They did everything HD wouldn't. Brendon in millwork got my order, found me a cart, helped me with flooring, delivered the carts to the door and helped me load. Never had anything close to that from HD.

I just want to tell you what a terrible customer service your Wood Village store has. You offer curbside service but when you have NO ONE answering the phone, It's a waste .I placed an on line order and received a message my order was ready for pick up. When i arrived at the store i call the number for curb side pick up and it rang and rang and the message came on and went thru the same as the 1st message the phone rang and some one answered.. I gave them my info and they said they would be right out. Well 20 min went by and none one showed up. I called again and it rang again no answer. tried again no answer, This went on 2 more times before some one answered . She put me on hold to look up my order and when she came back i was disconnected. I called again and i went thru the call with no answer 4 more times and the on the 5 try someone answered. . I explained to her what happened and she could have cared LESS. I finally got my order 35 min later. You need to take down you curb side pick up because your employee's are not interested in that part of your company. LOUSY SERVICE

I had ordered 6 items(bathroom remodel) online. The next day I get a call from Jeffery that there was an issue with one of the items. They only had one left and it was an open box, he went and took a look at it before he called me. He told me it was pretty roughed up and he didn't want to give it to me. We talked over some options and we went with him ordering another. It would take longer but time wasn't important to me, getting all the items at once rather than paying twice for shipping was. Over all I am very pleased with customer service(even gave me a discount), Jeffery helped us out and made it painless. If you can acknowledge his great customer service I'd appreciate it because my wife is happy the bathroom is getting done! Happy wife, happy life! Thank you Jeffery and Lowe's Chino Hills CA
Order Number: 704560901

I am loyal Lowe's customer and usually I, who use a cane for mobility, usually receive excellent customer in your stores. However on 7/12/20 at the Lowe's located at 253-01 Rockaway Blvd, Rosedale, NY 11598, I approached a saleslady name DONNA, working in the ceiling fan department and asked for assistance to locate a specialty bulb for my ceiling fan.
She waved her hand in a direction, but did not get me specific aisle number and I was left dumbfounded by her actions. I went back to her again and she said to me over there without making sure I found the correct item.
I was so discouraged after my encounter with her and I almost walked out of the store!
There was a nice older African American gentleman sitting at the exit door checking receipts saw the disgust in my face and offered to help. He quickly left his post to assist me to find the correct bulb. I wish I knew his name as I am grateful for his excellent customer service in helping me.