I have been waiting for my free repair because of a recall of my fireplace since last Dec. 2020. I did receive the repair parts but can't seem to get someone to repair it. I have made several calls and have been promised "soon". On the 12th June I spent 1 1/2 hrs. on the phone and online. I was told to use this email address - LowesApplianceRepairUpdate@lowes.com. and provide my information (name, address etc.) There was no place on that page to type in my info. I got on the chat line with MyLo but he did not understand what I was talking about and just hung up on me. I called 1-888-251-1019 and was told she couldn't help me and I could only do this online. What can I do to get this solved? ggmmuts@gmail.com. 810-687-0677

I have been waiting for my free repair because of a recall of my fireplace since last Dec. 2020. I did receive the repair parts but can't seem to get someone to repair it. I have made several calls and have been promised "soon". On the 12th June I spent 1 1/2 hrs. on the phone and online. I was told to use this email address - LowesApplianceRepairUpdate@lowes.com. and provide my information (name, address etc.) There was no place on that page to type in my info. I got on the chat line with MyLo but he did not understand what I was talking about and just hung up on me. I called 1-888-251-1019 and was told she couldn't help me and I could only do this online. What can I do to get this solved? ggmmuts@gmail.com. 810-687-0677

Your site looks great but I did notice that the word "incase" appears to be spelled incorrectly. I saw a couple small issues like this. I thought you would like to know!

In case you wanted to fix it, in the past we've used services from a websites like HelloSpell.com to keep our site error-free.

Came to Lowe's to get appliances and other supplies for my kitchen project. They were very helpful and kind, looking forward to our new appliances.

You need to have black dimmer switches.

We bought a fridge from Lowe's in Marshall Texas and ran into a slew of problems.
*Lost the original fridge and nobody called to tell us. The delivery was just a no show. We had to wait 3 additional days before they were able to actually deliver it.
*Damages to my house and property: doorframe bent out of shape, floor has a long scrape, cabinet scratched up, part of corner of counter broken off, anniversary gift broken. Not directly Lowe’s fault, but was done by a company they chose. The third party that delivered didn’t use a refrigerator dolly and instead used a board with wheels. They had to lay the fridge down a couple times to remove and replace the dolly
*After getting the fridge hooked up it didn’t even work
*We were told we could swap out the fridge for another one within a $200 range of original price we paid for the fridge. We drove out (about 30 min away), selected one, then found out the money had been refunded onstead and we were told we would have to wait an additional 7-10 days before we would have the money back on our account to be able to get another fridge. Apparently there was no communication here
*When our money got refunded it was only for the fridge and not the money for the 5 year warranty

My husband had been in and out of Lowe's, along with both of us nearly constantly on the phone with them, trying to get these situations fixed for a week. The only good parts of this whole experience was a man named Tom who works in the appliance department who was AMAZING. He did everything he could to help us with the whole situation. He helped us in our search for a new fridge and answered all of our many questions. I had talked to him on the phone a couple times and he made sure to take notes for anyone else who would be there incase he wasn't able to be there at a time we needed him. In the end of everything I talked to a store manager named Josh. He was able to help resolve all of the issues listed above and was able to give us a discount on our next fridge. He even made sure there would only be one person in the future for us to contact while we wait for my new fridge to arrive so everything goes smoothly and there are no more jumbled communications. He is also making sure that the third company they had gone through that caused all the damages to our house and broke my anniversary gift handles everything as they should. Overall, I think everything was eventually handled well and I am satisfied with how things went. Everything was reasonable and I don't think they could have done more to right these wrongs. Thank you to Josh and Tom, yall worked hard to make things right.

My wife and I were at the Lowes store in Downingtown, PA. this afternoon. NO one in the lawn and garden department that we talked to were any help. No one wanted to be bothered. We wanted to purchase 4x8 stockade fencing. Finally we were able to get this young man to find someone to drive the fork lift. The man that drove was SO miserable and he made my husband and the young man do all the lifting. He did NOTHING but stand there and look miserable. My husband is 78 and has a bad back. Maybe a lot of the employees should go to school and learn how to be helpful and pleasant to customers. I would not recommend this store to my worst enemy.

Lowes associate, Carlos Vega, provided terrific customer service. Because of his service we purchased an appliance and a warranty. Carlos Vega was professional, courteous, efficient, patient, thorough and very helpful. Lowe's should be very proud and appreciative of their associate, Carlos Vega. He made quite a positive impression on us and we have recommended others shop at Lowe's store #2238 and seek Carlos Vega out for assistance. Thank You Carlos Vega and keep up the good work. You are spectacular!

Refrigerator broke on Sunday. Went to Bethlehem, PA store next morning since the website said they had 2 of the model refrigerator that I wanted. When I got there they said they had 3 and would check the physical inventory.They had zero but said the warehouse had 67 and they could have one to me in by Friday. After many calls on hold the refrigerator was delivered 15 days later. Now, I finally had it but I had no power or cable as the Lowe's truck ripped out my lines. They damaged my screen door frame, damaged my grass, and left bolts on my drive. I saved the power cord before they could pull it out when the brought the refrigerator into the house. I decided it was best to unpack the refrigerator and change the doors around myself. Just wonderful service

I would like to give feedback on an employee at the Lowe's store in Mansfield pa. The employees name is Tyson and he works in the plumbing department. Two times I have been in there and he has offered to help me. This young man was very polite and knowledgeable. I explained my problem and showed him what I was trying to fix. He knew just what I needed, where it was located and explained what I needed to do. If nothing else he needs to be recognized as a true asset to your company.
Howard j White.

I took survey and was to receive a free gift . But you wanted me to pay you 15.00 dollars. That is not free..

Minimal availability of parts for Kolbolt 80v edger.
ABSOLUTE ridiculous that the shipping charge is more than the cost of the product.
EXTREME DISSATISFIED!

Terrible experience. The item I wanted wasn't in stock in the store so I ordered it online. It took my order and my payment and said that it should be ready for pick up at the store by March 26th. When I went on site to check the order status there was no information. I called the store and was told that the order was cancelled. Why? Because it wasn't in stock at the store. I know that because I was at the store and saw that for myself. That's why I ordered it online - so that it could be shipped to the store for me to pick up. Can someone at the store put in the order because the online order system is very customer unfriendly. No, they can't do that. Can you check if it's in stock at another store and have it shipped the store close to me so I can pick it up there? No we don't do that because we don't have a system in place for store transfers and it's too costly to have a private service pick up items for transfer. Then I called the "customer care" line to complain. I was on hold for fifteen minutes before someone answered and when I started to explain the situation, I was cut off. I will never order anything from Lowe's again. I'll go a little bit out of my way and drive the extra mile to Home Depot or order online from Amazon. The Lowe's website for online orders is the worst I've ever encountered.

The Lowe's location in Apple Valley, CA on Apple Valley Rd. Was helped by Brittney and Stephanie at the "Pick Up" desk. Brittney was such a pure joy! You could tell right away she liked her job and she liked helping others. She went above and beyond to help me out!!!!! Stephanie too was fantastic. Very personable and helpful. Great service all around!

I have tried to give one of your employees a great recommendation for 15-20 minutes and have ended in utter frustration. i am not interested in a contest. I am not interested in coupons. i am only interested in giving this person the credit she deserves and your websites and survey sites have been an utter failure. I cannot navigate or figure out how to just give credit where credit is due and be done with it. Everything leads to a dead end and more time wasted. Is there some how some way to just tell what the employee did that impressed me and leave it at that. I don't want to enter a contest or anything else. I just want to give kudos to a really good employee. What do I do?

I asked a Lowes associate to cut some lumber for me. There are huge saws in the lumber department. I had 4 2x4's, I needed cut in half. I was told we no longer cut project lumber. 2x4's are to wide! Customer service is not a priority at Lowes. Home Depot just got a dedicated customer. They cut my lumber for FREE!

I was in the market for a new kitchen faucet. I researched faucets for a while, and then I chose Menard's to purchase a Delta foundations faucet. Menard's – S. 27th St. Oak Creek
I went to Menard's on February 25, 2021. I brought my wife to have her opinion about the handles and a visual as to what I was going to buy.
I was measuring the faucet for spout height and the display piece was loose. I took the display piece down. It was just above my head height. I was attempting to place the display piece back. When a Menard's associate came by and said you shouldn’t take the display down. I told him I was measuring it when it came loose and was attempting to put it back. He attempted to put it back and had some difficulty as well.
He says to me “you know that nothing is going to come out of the faucet” I cringed and let it go. My wife heard it as well. Then I said to my wife,” what about the other faucet higher up”. He interjects and says” you know if you turn the handles water is not going to come out of it”. I cringed again and said “We wanted to try it out and see how it feels and get a measurement. I know that water is not going to come out of it”. I said” could you bring it down so we could get a better look at it”. He then said if you turn the handles nothing is going to come out and he could look up the spec’s on line.
That is when I lost it and with a loud voice I said “do you think I am some F@#%$ing idiot that I think all of the display faucets are hooked up to a water supply. You said this three times to me and I have had it with you saying this to me”. He ended up getting a ladder, but the poor customer service was done.
I told my wife I am not going to purchase this faucet from Menard's. This treatment is ridiculous.

I ended up with a MOEN Caldwell faucet from LOWES. Their staff was very courteous.
Al

I started 3 projects back in August of 2020 and it has been debacle after debacle after debacle.
i wanted luxury vinyl tiles in two bathrooms, wood floors in the living areas and a new vanity in the master bath.
1-the bathroom floors were laid incorrectly. Lowes sent a rep and agreed and took pictures and agreed to re-do them. They delivered 2 boxes of tiles.Thinking that we had more than that, i called lowes and was told that the installers reuse the tiles. When the installers showed up they said no, they don't because the tiles break and they certainly couldn't do 2 bathrooms with only 2 boxes. they called their supervisor while i called lowes and then, apparently, the installers were told to leave, but no one thought it necessary to let me know. Keep in mind that the lowes store is LITERALLY 5 minutes away from my house. They could have left someone here to begin the removal while someone else went to the store for more boxes. Finally, after months, the vinyl floors were complete, although as a result it held up the installation of the new vanity.
2 - after the mess with the bathrooms there was no way i was going to let them touch the wood floors. i wanted my money back for the installation and, of course, lowes made that as difficult as possible. (a story for another day) I then contacted Flowers Flooring and they did an amazing installation job with no hassles or hiccups. However, now it was clear that lowes grossly over-estimated the area and i now have 2 full boxes of left over flooring.
3 - The floor in the master bath is done and re-done, yet the installation of the vanity is STILL not finished. Needed pieces kept arriving damaged or they never arrived. At one point lowes told me to go to the store to get some lumber and stain it. WHAT???? Yet, I did and it didn't work. (Yes, that's on me) The last time they were to come to finish it I went over the entire list of things that had to be fixed or installed. Yes, yes, yes. No Problem.
They arrived and fixed the faucet that was 2" from the hot handle and 3" from the cold handle and then packed up. They hadn't been told of the filler piece, the end caps, the moldings and the kick plate. I was told they had neither the tools nor the materials. And to top it all off when i called the district manager, Clair or Clara, she was extremely rude and told me that i would hear from her by the end of day Tuesday. 12 days later I still haven't heard anything.
8 MONTHS FROM BEGINNING TO NOT ENDED