I shop at the Hunter Crossing store in Alcoa, Tennessee. Most of the shoppers and all of the staff wear appropriate PPE for the Covid-19 crisis but more and more i see shoppers not wearing mask.
Why is wearing mask not required to enter the store or to purchase items at the store?
Lowe's is a company and has the right to not provide service to customers violating company rules.
Please stand up for all the veteran's, senior citizens, children, and employees that need your services and are willing to protect the health and well being of others.

JUST SAY NO!

I am in the market for a particular lawn tractor, the John Deere E130. I stopped at the local Lowes and saw a unit on the floor. I am tall 6'6" and I needed to sit on the tractor to make sure it was a good fit. I was told I could not due to the Covid restrictions. So that store lost the sale. If Lowes was serious about making sales of larger ticket items don't you think they could have found a way to satisfy a serious customer's simple request? Like covering it over with a clear plastic bag that I would have paid for to make sure the tractor was a good fit. I did see other big box stores with the same restrictions. However if Lowes really wanted an edge in being able to make these kinds of sales easy, don't you think they would have thought about this a little more carefully?

The Lowes store in Plattsburg NY is wonderful. After a the last few frustrating experiences with Home Depot I tried Lowes. Great experience with helpful staff. They did everything HD wouldn't. Brendon in millwork got my order, found me a cart, helped me with flooring, delivered the carts to the door and helped me load. Never had anything close to that from HD.

I just want to tell you what a terrible customer service your Wood Village store has. You offer curbside service but when you have NO ONE answering the phone, It's a waste .I placed an on line order and received a message my order was ready for pick up. When i arrived at the store i call the number for curb side pick up and it rang and rang and the message came on and went thru the same as the 1st message the phone rang and some one answered.. I gave them my info and they said they would be right out. Well 20 min went by and none one showed up. I called again and it rang again no answer. tried again no answer, This went on 2 more times before some one answered . She put me on hold to look up my order and when she came back i was disconnected. I called again and i went thru the call with no answer 4 more times and the on the 5 try someone answered. . I explained to her what happened and she could have cared LESS. I finally got my order 35 min later. You need to take down you curb side pick up because your employee's are not interested in that part of your company. LOUSY SERVICE

I had ordered 6 items(bathroom remodel) online. The next day I get a call from Jeffery that there was an issue with one of the items. They only had one left and it was an open box, he went and took a look at it before he called me. He told me it was pretty roughed up and he didn't want to give it to me. We talked over some options and we went with him ordering another. It would take longer but time wasn't important to me, getting all the items at once rather than paying twice for shipping was. Over all I am very pleased with customer service(even gave me a discount), Jeffery helped us out and made it painless. If you can acknowledge his great customer service I'd appreciate it because my wife is happy the bathroom is getting done! Happy wife, happy life! Thank you Jeffery and Lowe's Chino Hills CA
Order Number: 704560901

I am loyal Lowe's customer and usually I, who use a cane for mobility, usually receive excellent customer in your stores. However on 7/12/20 at the Lowe's located at 253-01 Rockaway Blvd, Rosedale, NY 11598, I approached a saleslady name DONNA, working in the ceiling fan department and asked for assistance to locate a specialty bulb for my ceiling fan.
She waved her hand in a direction, but did not get me specific aisle number and I was left dumbfounded by her actions. I went back to her again and she said to me over there without making sure I found the correct item.
I was so discouraged after my encounter with her and I almost walked out of the store!
There was a nice older African American gentleman sitting at the exit door checking receipts saw the disgust in my face and offered to help. He quickly left his post to assist me to find the correct bulb. I wish I knew his name as I am grateful for his excellent customer service in helping me.

The Norwalk, Ca store needs to have district manager go undercover. The acting store manager Robert is not very customer service oriented. I called him on Friday about a credit that I didn’t get and he said he would look it up and call me back in awhile. Fast forward Monday I called again and he told me the same thing. I waited 3 hours and called back and after being left on hold for several minutes I was disconnected. He knew I was on the phone so I feel he just hung up on me. He has my number and never has called me back. It is quite obvious he has no clue what he is supposed to be doing. This causes people to go to your competitor which is the same distance from my home.
I finally called back again and got my salesman Don O’Roop and he is solving this issue. He has become my go to person for anything I need . He is a terrific employee and an asset to this store and Lowe’s. He is the only reason we will continue to shop this store.
I will also be calling customer service.

My wife Amanda purchased a Harbor Breeze Wave Port ceiling from Lowe's West Ashley Charleston, SC October 2019. During the first days of summer in June of 2020 the light kit malfunctioned. The fan motor continued to work perfectly on ever setting. Finally, I decided to contact a customer service representative in Texas according to the owners manual. I spoke with Jamie and explain that I performed an electrical test on the fan switch housing and concluded an electrical short was the cause of the light failure. Jamie processed my request on June 26, 2020 for the parts I requested. Performed a follow-up on July 22nd with representative William who assured me the parts would be delivered as soon as possible considering they were working with a reduction in staff due to Corvid-19. Received the parts today 8/4/2020 and the light is working perfectly. Please extend to these individuals if possible, my deepest gratitude for their assistance.

I purchased some kitchen appliances from Logan, UT store on 5/19/20. Steve helped with the transaction. I have seldom experienced the level of professionalism I received that day. He answered all of my questions in a very clear manner which helped me make a good purchase decision. In fact, it was one of the most efficient transactions I’ve ever made. If I ever need any additional appliances in the future, I hope Steve will be around. You’ve got a good employee there. The transaction number is 67911397

Hello,
I was recently at the North Seattle store (#0252) and received fantastic customer service from a man named Kelly. I was having a custom window shade cut for the first time and had lots of questions and he was super friendly and helpful! I may have switched from Home Depot to Lowe's based on this experience!

Thank you!

Fort Wayne’s Lowe’s on Lima…….We shopped at Lowe’s last evening and were so impressed with our service from Taylor in Gardening. She was most helpful. The store was neat and well organized. The plant area was well maintained and quite attractive. Well done!

Lowe's / AquaSource offers a 5 year warranty on the toilet I purchased about 4 years ago. Now they are telling me that they can't help me with a flush valve after sending me two incorrect flash valves and me waiting almost a month and a half. I have only one toilet in the house and it doesn't work. I did not expect this kind of treatment from lowes or it's partners. I am unemployed and don't have the money to buy a new toilet. I do feel the need to pass this information on to everyone I make contact with and suggest that for all of their plumbing/toilet needs, they should patronize the Home Depot.

I am not looking for resolution at this stage of the game, but really feel that Lowe's needs to know that these things go on. I placed an internet order on 7/27 for a dishwasher and was advised by phone that the item was in store, but damaged and needed to be inspected for acceptability. I went to the store and found the door damaged to the point of impeding it's functionality. My cost for the dishwasher, with military discount was $476.00. I was offered the damaged unit for $410.00, a $66.00 discount; no undamaged unit was offered. I searched online for a replacement door and found that it is no longer available from Whirlpool but an aftermarket vendor offered it at $158.00 plus $10.00 shipping. Considering the labor to put the new door on, the discounting should represent at the least $168.00 plus labor. I was also advised that it would be preferable to cancel the online order and reorder "in-house" or else I would just wind up with the same dishwasher. I contacted the appliance manager on 7/31 and reviewed the entire scenario, first with an associate, then with him. I was then returned to the associate and told that Lowe's would not discount the damaged unit that much but would order me a new one. My order information was taken and then I was switched to some other department to "finalize". An associate picked up, said "one minute please" and put me on hold. I was left on hold for 15 minutes, a representative picked up and asked me what my inquiry was about, having heard the status she advised me I'd have to wait for the "other" person and put back on hold. After an additional 15 minutes on hold I just hung up. Thus far I have a drive out to Lowe's and back to determine that all I was being offered was a damaged unit discounted less than the cost of repairs to make it functional, and an hour and a half jumping through the hoops necessary to draw that conclusion (online sales associate, appliance associate, someone higher up to offer a discount), and then a return to an overwhelmed customer service that tells me I have to go outside and come in the other door, then an hour on the phone to try to get a feasible price reduction on the damaged unit, or at the least the ordering of an undamaged one; all to return me to my original position of "no dishwasher". I do understand that the COVID pandemic is challenging Lowe's as much as the rest of us, but it does not seem to be sufficient to explain this degree of discontinuity.

I visited the Jordan Creek store in West Des Moines and received maybe the best customer service experience ever. Shawn F. in the appliance department was knowledgeable, helpful, and went above and beyond to make sure I got what I needed. Flat out – He was great – Give this man a raise!

After installing an off the shelf cabinet purchased in State College, PA, I discovered a large blemish on the front of the door.

When returning the door for a replacement, Sharon and Shaun were extremely helpful and friendly. They provided me with a replacement, and I was able to complete my project in a timely manner.

Sharon and Shaun provided excellent customer service.

Your company has the absolute worst customer service. We are doing a major remodeling project and could have done business with your competitors Menards and Home Depot, but we - mistakenly - ordered from you. We have items which have been delivered broken and an item that no one seems to know when will be delivered. When we go to our local Lowe's store to inquire, the people behind the desk can't even find someone from the proper department for us to talk to. So so discouraging. In the future, we will be taking our business elsewhere.

With Covid19, As with many people I have started using the internet for many purchases.
I have two recent experiences with Lowes that have me both frustrated and angry. Two orders (#702771045 & 702363953) not available for pickup at my local Lowes were shipped to me via common carrier. In both cases the taxes collected were in excess of state and local taxes. Apparently Lowes has not learned how to properly tax internet orders.
Regarding order #702363953, it was received defective (will be returning at future date). But……Lowes return policy states that shipping charges are not refundable. How would any customer feel about paying freight on a defective item??

I recognize that the same team may monitor both Facebook and Twitter. I don’t know which is faster. I am merely looking for a resolution and want to speak to a supervisor or manager from the online sales department. Enough messing around. If not, I may just have to dispute the charge on my credit card and forward a compliant to the California Attorney General and Yelp of course.

Bought a stove two days ago. Came to get it. Been here 29 minutes no one has helped me yet