1st off the salesman Alex was and is a wonderful guy and is not to blame for anything! He always goes out of his way to help customers and Lowe's does not deserve him. I purchased flooing and their installer Marc's Flooring is the biggest joke, waste of oxygen, unprofessional morons I have encountered when it comes to showing up. Nothing but excuses. No consideration that I take off work, clear out the rooms only to have them call after they were supposed to be there with some BS excuse, van won't start, etc. They even used covid as an excuse one time, then kept calling me back wanting to reset the time for Sunday, seriously? I would rather live on bare floors then EVER shop at Lowe's again. I wouldn't buy a bottle of water from them. Sorry Alex, love you but you need to work for a company that actually gives a flying damn about the customers. Lowe's is nothing but corporate greed and incompetence and it shows up in their vendors. Marc's Flooring is a joke, do not use them, do not buy flooring at Lowes, you will regret it.

My husband and I purchased carpet for our living room and bedroom. When the carpet arrived they called me and scheduled an install date of June 1st between 8am and 11am. They hadn't arrived by 1130 so I reached out to Lowe's Installation and they called Marc's Flooring ,who was supposed to do the install, to see what the holdup was. When they called me back, they said that they didn't know that the installer was on vacation. How do you not know that your employee isgoing to be on vacation. They didn't have anyone else to install it so they had to reschedule me. We had actually cut our vacation short so we could get the installation done on they date. They rescheduled us for June 7th for between 1100 and 1pm. The installer arrived a little after 1 and didn't get done until 9pm. After they left we found that they had put a hole in our wall and there was a spot by the doors that the carpet didn't even cover. I took photos of the wall and the carpet and went and spoke with an assistant manager. He said he was going to send the information to corporate and that I would hear something. It was 2 weeks before I heard from anyone which is unacceptable. Lowe's said they didn't have anyone to fix the wall but they would give us $300.00 to get it fixed and that someone from Marc's flooring would be coming to ix the carpet. The soonest they could get someone out was August 1st between 1pm and 3pm. Well, they hadn't arrived by 3:30 so I called them. They called the installer and he was stuck on another job and wouldn't be here until between 5:00 and 5:30. The manager guaranteed me he would bee here then. HE DID NOT SHOW UP OR CALL. We are outraged. I don't understand why a company like Lowe's would use a contractor that is so unreliable. I guess my time is not important. They got our money and they don't care. Don't ever Use Marc's Flooring. Marc's manager did come and take pictures of the issues but I guess that was just for show. I am so disappointed and will not purchase carpet from Lowe's again if this is the type of contractor they are going to use.

Worst customer service I’ve ever had. Never call in unless you want to be transferred back and forth cause none of the departments pick up the phone.

I'm pretty sure you misspelled the word "incase" on your site. You might want to check out a site like SpellRadar.com or SiteCheck.com which have helped me with problems like this in the past.

Went to Lowe’s today in Beavercreek to shop for some items. Despite having an excellent selection, I spent hours there trying to get the right items. Few staff were there and the ones that were generally didn’t stop to help. The one man who did sent me to the wrong isle. When it came time for checkout, I showed my active duty military ID and was told it wouldn’t be accepted as verification because I had to sign up online first and it would take a week to process. When I asked if the manager could make an exception, the salesperson said that it wouldn’t be accepted and they didn’t want to get in trouble. I’ve never had an experience like that to get a military discount. Next time I’ll go to Home Depot.

Hi,

I thought I would mention that it looks like the word "incase" is spelled incorrectly on your website. I've seen some tools to help with problems like this such as SpellAlert.com or WebsiteChecker.com. I just thought you should know!

-Kelly

I received a recall notice on a fireplace purchased at Lowe’s. I have emailed and called Lowe’s numerous times to try and resolved this problem. This is poor customer service. Lowe’s is putting everyone in my home life at risk. I definitely won’t be making another purchases at Lowe’s.

Hi There,

Just a heads-up that I believe the word "incase" is spelled wrong on your website. I had a couple of errors on my site before I started using a service to monitor for them. There are a few sites that do this but we like SpellingReport.com and ErrorSearch.com.

-Fred

I have been waiting for my free repair because of a recall of my fireplace since last Dec. 2020. I did receive the repair parts but can't seem to get someone to repair it. I have made several calls and have been promised "soon". On the 12th June I spent 1 1/2 hrs. on the phone and online. I was told to use this email address - LowesApplianceRepairUpdate@lowes.com. and provide my information (name, address etc.) There was no place on that page to type in my info. I got on the chat line with MyLo but he did not understand what I was talking about and just hung up on me. I called 1-888-251-1019 and was told she couldn't help me and I could only do this online. What can I do to get this solved? ggmmuts@gmail.com. 810-687-0677

I have been waiting for my free repair because of a recall of my fireplace since last Dec. 2020. I did receive the repair parts but can't seem to get someone to repair it. I have made several calls and have been promised "soon". On the 12th June I spent 1 1/2 hrs. on the phone and online. I was told to use this email address - LowesApplianceRepairUpdate@lowes.com. and provide my information (name, address etc.) There was no place on that page to type in my info. I got on the chat line with MyLo but he did not understand what I was talking about and just hung up on me. I called 1-888-251-1019 and was told she couldn't help me and I could only do this online. What can I do to get this solved? ggmmuts@gmail.com. 810-687-0677

Your site looks great but I did notice that the word "incase" appears to be spelled incorrectly. I saw a couple small issues like this. I thought you would like to know!

In case you wanted to fix it, in the past we've used services from a websites like HelloSpell.com to keep our site error-free.

Came to Lowe's to get appliances and other supplies for my kitchen project. They were very helpful and kind, looking forward to our new appliances.

You need to have black dimmer switches.

We bought a fridge from Lowe's in Marshall Texas and ran into a slew of problems.
*Lost the original fridge and nobody called to tell us. The delivery was just a no show. We had to wait 3 additional days before they were able to actually deliver it.
*Damages to my house and property: doorframe bent out of shape, floor has a long scrape, cabinet scratched up, part of corner of counter broken off, anniversary gift broken. Not directly Lowe’s fault, but was done by a company they chose. The third party that delivered didn’t use a refrigerator dolly and instead used a board with wheels. They had to lay the fridge down a couple times to remove and replace the dolly
*After getting the fridge hooked up it didn’t even work
*We were told we could swap out the fridge for another one within a $200 range of original price we paid for the fridge. We drove out (about 30 min away), selected one, then found out the money had been refunded onstead and we were told we would have to wait an additional 7-10 days before we would have the money back on our account to be able to get another fridge. Apparently there was no communication here
*When our money got refunded it was only for the fridge and not the money for the 5 year warranty

My husband had been in and out of Lowe's, along with both of us nearly constantly on the phone with them, trying to get these situations fixed for a week. The only good parts of this whole experience was a man named Tom who works in the appliance department who was AMAZING. He did everything he could to help us with the whole situation. He helped us in our search for a new fridge and answered all of our many questions. I had talked to him on the phone a couple times and he made sure to take notes for anyone else who would be there incase he wasn't able to be there at a time we needed him. In the end of everything I talked to a store manager named Josh. He was able to help resolve all of the issues listed above and was able to give us a discount on our next fridge. He even made sure there would only be one person in the future for us to contact while we wait for my new fridge to arrive so everything goes smoothly and there are no more jumbled communications. He is also making sure that the third company they had gone through that caused all the damages to our house and broke my anniversary gift handles everything as they should. Overall, I think everything was eventually handled well and I am satisfied with how things went. Everything was reasonable and I don't think they could have done more to right these wrongs. Thank you to Josh and Tom, yall worked hard to make things right.

My wife and I were at the Lowes store in Downingtown, PA. this afternoon. NO one in the lawn and garden department that we talked to were any help. No one wanted to be bothered. We wanted to purchase 4x8 stockade fencing. Finally we were able to get this young man to find someone to drive the fork lift. The man that drove was SO miserable and he made my husband and the young man do all the lifting. He did NOTHING but stand there and look miserable. My husband is 78 and has a bad back. Maybe a lot of the employees should go to school and learn how to be helpful and pleasant to customers. I would not recommend this store to my worst enemy.

Lowes associate, Carlos Vega, provided terrific customer service. Because of his service we purchased an appliance and a warranty. Carlos Vega was professional, courteous, efficient, patient, thorough and very helpful. Lowe's should be very proud and appreciative of their associate, Carlos Vega. He made quite a positive impression on us and we have recommended others shop at Lowe's store #2238 and seek Carlos Vega out for assistance. Thank You Carlos Vega and keep up the good work. You are spectacular!

Refrigerator broke on Sunday. Went to Bethlehem, PA store next morning since the website said they had 2 of the model refrigerator that I wanted. When I got there they said they had 3 and would check the physical inventory.They had zero but said the warehouse had 67 and they could have one to me in by Friday. After many calls on hold the refrigerator was delivered 15 days later. Now, I finally had it but I had no power or cable as the Lowe's truck ripped out my lines. They damaged my screen door frame, damaged my grass, and left bolts on my drive. I saved the power cord before they could pull it out when the brought the refrigerator into the house. I decided it was best to unpack the refrigerator and change the doors around myself. Just wonderful service

I would like to give feedback on an employee at the Lowe's store in Mansfield pa. The employees name is Tyson and he works in the plumbing department. Two times I have been in there and he has offered to help me. This young man was very polite and knowledgeable. I explained my problem and showed him what I was trying to fix. He knew just what I needed, where it was located and explained what I needed to do. If nothing else he needs to be recognized as a true asset to your company.
Howard j White.