we have been trying to get our order status we called today and waited spoke to Domonic in your customer service dept and he was very rude, condescending, and not willing to help at all. We have spent a lot of money in Lowes and we are not happy with the service he provided we asked several time to speak to a manager and he said the manager on vacation. How is it a company of this size has no one to assist when we escalated a call? we would like a call back to discuss this matter. This is such a horrible experience as we also went into the store and they told us to call customer service. something is not right

I USUALLY GET GOOD CUSTOMER SERVICE AT LOWE'S. THIS VISIT WAS NO DIFFERENT. SOLOMON HELPED ME SELECT MY ITEMS AND CARRIED 4 10-FOOT PVC POLES TO CASHIER AND MY CAR. HE HELPED ME DECIDE ON THE BEST PRODUCTS TO ACCOMPLISH PURPOSE OF PURCHASE.

HE WAS VERY HELPFUL AND ABOVE ALL KIND.

I visited the S. Clinton Twp, MI Lowes outside landscaping nursery today to pick up a couple of plants . Being a longtime avid gardener, I have to say that it is the best stocked and well kept nursery I have visited in my area. Macomb County has been experiencing a sustained heat wave for about three weeks and by looking at the quality and health of Lowes nursery stock, you would never know it.
My compliments to the Lowes workers for their hard work and dedication to maintain and provide quality merchandise under challenging weather conditions. In my opinion, you are tops and should be considered among the best in the nursery business … and that’s saying a lot since Macomb County is known for having many top notch nurseries.

I visit Lowes on Plainfield Ave NE in Grand Rapids Michigan at least 3 times a week. The people are very friendly BUT they do not take the COVID-19 precautions seriously!!! Many of the Lowes employees either have their mask below their nose, all the way down around their neck or lower it to talk. Right now the State of Mivhigan mandates everyone must wear a mask and your Lowes website tells how your company follows the COVID-19 guidelines BUT that isn’t true. You also let anyone come into the store without a mask as well.

When I shop at your competitor Menards, they have someone at the door who requires you to have a mask to enter. If you don’t have one they have a disposable mask you can purchase inexpensively.

The medical community has just come out (July 9th) and stayed that they now have found that masks protect both the person wearing one and the other people nearby. Since that is the case and the state law Lowes needs to start complying!!!!

To Whom It May Concern,

I went to my local Lowe's store in Prescott, AZ to buy a product for a project that I have in process at home. Specifically, I am looking for Brock 24-in W 36-in L Polypropylene Paver Base Panel - Item #345420Model #345420. Your website said that the store had 112 in stock, and they could be found at location Aisle GC04 | Bay 17. Unfortunately, that aisle was blocked off for restocking, and none of the personnel working there knew anything about this product; so I left empty-handed.

I try to group errands by location, as do many people I am sure; I wanted to purchase this material today, but was unable to do so. As I am going to be returning some materials to Home Depot tomorrow, I will see if they have this product; if they do, I will buy it from them. I don't really care where I buy things, but I don't like wasting my time.

Lastly, I contacted Customer Service at that store when I got home, and spoke with Andrea. She was very well informed and knowledgeable; I don't know what she is being paid, but she should get a raise for her helpful and professional attitude; she puts the service in customer service.
Thank you for your time,

Paul

To Whom It May Concern,

I went to my local Lowe's store in Prescott, AZ to buy a product for a project that I have in process at home. Specifically, I am looking for Brock 24-in W 36-in L Polypropylene Paver Base Panel - Item #345420Model #345420. Your website said that the store had 112 in stock, and they could be found at location Aisle GC04 | Bay 17. Unfortunately, that aisle was blocked off for restocking, and none of the personnel working there knew anything about this product; so I left empty-handed.

I try to group errands by location, as do many people I am sure; I wanted to purchase this material today, but was unable to do so. As I am going to be returning some materials to Home Depot tomorrow, I will see if they have this product; if they do, I will buy it from them. I don't really care where I buy things, but I don't like wasting my time.

Lastly, I contacted Customer Service at that store when I got home, and spoke with Andrea. She was very well informed and knowledgeable; I don't know what she is being paid, but she should get a raise for her helpful and professional attitude; she puts the service in customer service.
Thank you for your time,

Paul

I went to the local Lowe’s this weekend to pick up an order and some tile for a home project. I had to use the restroom. The restroom was flooded and there was a urinal wrapped in plastic. I realized that I’ve seen this level of maintenance since moving here 10 years ago. I suppose the COVID environment made it stand out more. How can a company who sells the parts and tools to fix things be in such a poor state? It was gross.

Good morning
Order # 424810544

I had placed an online order on June 23rd with delivery date of June 24th.
On June 24th, my delivery date was changed to July 4th. Upon calling the Milpitas store, I was informed by the store manager that he will try to get me the items sooner than July 4th.
I never heard back from the Milpitas store manager.
On the morning of July 4th, San Francisco store, delivery department notified me that my items didn't fit in the delivery truck, so it will be delivered the next day on July 5th.
I got another email later that day, that my delivery date was changed to July 12th. Upon calling Lowes customer service, the soonest delivery date scheduled for my items was moved to July 10th.
On July 5th, I received a phone call that my items will be delivered to me on July 6th.
On the morning of July 6th, San Francisco delivery department called me and told me that my items were mistakenly put out on the floors and were sold and part of the items on my order are out of stock for a long time, most likely discontinued.
She informed me that the store manager Chelsea will be reaching out to me to resolve my issue. Of course Chelsea never did. When I contacted Chelsea myself, she told me that she was never informed about this issue and that she couldn't help me but will be passing it on to another manager in the store who will be reaching out to me. No one ever reached out to me as of yet.
I called customer service number 1(800)445-6937,and after being on hold for 55 minutes, Erin was no help. She told me that all she can do for me is to provide me with the phone number to the store to contact them myself. And another thing she can do is give me a list of the stores that had my inventory and I can try calling around. When I asked her if I could speak to her supervisor, she told me NO. My issue was not going to solved by a supervisor is what she told me. She refused to give me her last name to file a complaint about her since she sat on the phone arguing with me longer than to actually help me.

I had ordered similar items with Wayfair on the same day I had shopped at Lowes. I got all my items on time and got to enjoy them on 4th of July holiday.
LOWES used to be on my list for one of my favorite stores. Unfortunately just a handful of people have turned my shopping experience into a nightmare.
I still haven't received any phone calls nor my items that are already paid for.

Good morning
Order # 424810544

I had placed an online order on June 23rd with delivery date of June 24th.
On June 24th, my delivery date was changed to July 4th. Upon calling the Milpitas store, I was informed by the store manager that he will try to get me the items sooner than July 4th.
I never heard back from the Milpitas store manager.
On the morning of July 4th, San Francisco store, delivery department notified me that my items didn't fit in the delivery truck, so it will be delivered the next day on July 5th.
I got another email later that day, that my delivery date was changed to July 12th. Upon calling Lowes customer service, the soonest delivery date scheduled for my items was moved to July 10th.
On July 5th, I received a phone call that my items will be delivered to me on July 6th.
On the morning of July 6th, San Francisco delivery department called me and told me that my items were mistakenly put out on the floors and were sold and part of the items on my order are out of stock for a long time, most likely discontinued.
She informed me that the store manager Chelsea will be reaching out to me to resolve my issue. Of course Chelsea never did. When I contacted Chelsea myself, she told me that she was never informed about this issue and that she couldn't help me but will be passing it on to another manager in the store who will be reaching out to me. No one ever reached out to me as of yet.
I called customer service number 1(800)445-6937,and after being on hold for 55 minutes, Erin was no help. She told me that all she can do for me is to provide me with the phone number to the store to contact them myself. And another thing she can do is give me a list of the stores that had my inventory and I can try calling around. When I asked her if I could speak to her supervisor, she told me NO. My issue was not going to solved by a supervisor is what she told me. She refused to give me her last name to file a complaint about her since she sat on the phone arguing with me longer than to actually help me.

I had ordered similar items with Wayfair on the same day I had shopped at Lowes. I got all my items on time and got to enjoy them on 4th of July holiday.
LOWES used to be on my list for one of my favorite stores. Unfortunately just a handful of people have turned my shopping experience into a nightmare.
I still haven't received any phone calls nor my items that are already paid for.

Why make only certain items available for curbside pickup? I was just exposed to COVID and am in self-quarantine so do not want to go in store. I would love to put some mulch down in my yard but although this is available at the store I can’t get it delivered to my car.

I had such an incredible experience at Lowe's on Orchard Parkway, Westminster CO. Dawn in deliveries fixed a wrong delivery for me with such professionalism, Corinna in the customer service area and Glenn helping me get the item to my car. Your organization should be proud to have employees like these individuals working for you. Star members who love their jobs and show it outwardly.

Order 700304945 did not arrive on time - ordered 13 June- delivery 30 June- Nope. Spent better part of an hour on phone to find out order was not even in que to be delivered. Next delivery date three weeks. The lady on phone said she'd look for earlier date. Disconnected by lowe's. Tried to cancel order online. Both times message was "cancel was unsuccessful". Not about to spend another hour trying to cancel order. I've heard some great things about lowe's. My experience does not reflect my expectations. jimswigart01226@gmail.com.

the local store in Russellville AR does not employ enough people, it is hard to find help, and the curbside pickup if terrible because there are not enough people.

Good afternoon,

My husband was in Lowes Sunday morning at 7 AM. He had to speak with 2 of your employees. One had the mask over their mouth with their nose sticking out and another was wearing the mask around their neck. These individuals apparently are complying with the order to wear masks in name only. Wearing it on the mouth or around the neck is not wearing a mask.

We prefer to support Lowes, but had to go to Home Depot recently and every employee there was wearing proper face coverings.

Please assure me that we will be safe while shopping at Lowes.

Thank you for listening,
Maggie Bordak
margaret.bordak@gmail.com

I recently purchased a microwave oven from Lowes. The installer, (Bill Singleton), arrived in a timely manner. He prepared his work area and when the installation was completed he left the area as he found it. I was impressed with his knowledge and his courtesy. I would recommend him and Lowes.

I recently purchased a microwave oven from Lowes. The installer, (Bill Singleton) arrived at my home in a timely manner. He was knowledgeable and courteous. He took time to prepare his work area and afterward, he left the area in as clean a manner as he found it. I was very pleased with his work ethic and would recommend him and Lowes.

We waited to pickup fence we ordered online 30 minutes at the pickup at the front of the store. We had to go get the truck and load it ourselves at the entrance of the store dodging people going in! The order never showed up on out account and we had to go to the store to check on it because there was a 45 minute wait online and no one would answer the phone at the store on orders! Home Depot has a better pickup for items!

I am blessed to have been helped by 1) amazing worker name Jesse Spicer i asked her for her name 2) Joey 3) and Brian. Please recognize these 3 employees., especially Jesse, she went the "full mile" for me.

                                                                                                                       thank you, Billy Ross

Zahniah in the paint department at Lowe's in Plymouth Meeting, PA was very patient, knowledgeable, and helpful. She's a keeper!

Found what I needed with the help of an associate. The lady was very nice.