Ordered a bunch of lighting from Lowe's website. Hired an electrician to install it. After ordering it, I get an email that 75% of my order will be delayed until FEB 2024. Why couldn't your system realize that in real-time, and display it to me BEFORE I ordered everything. Inexcusable for a massive company like this. Be better.

Like to be honest, and share an opinion of my last experience at Lowe's I like to do DIY, for my own house, and for my family and friends, it helps me save money, and I get a great sense of reward for what we accomplished.
It is frustrating to go into Lowe's and every time did I do no one wants to wait on me to provide me with the things that I'm looking for to stop and just ask if I need some assistance until today where I was greeted quickly told what was in stock -Izzy did a great job !!!!!!!!!
Thanks to him I get back to my DIY quickly I left with what I was looking for, and I will look for him any time that I need some service !

I must share my experience at the Washington Missouri Lowe’s store. I wanted to purchase a wheelbarrow. There was not one on the outside of the store where wheelbarrows were kept. I found a very helpful employee that said they had 15 of them He looked and found them in storage but not put together. Didn’t know when that would happen. Couple days later I look online Find item cheaper and ready for pickup in 3 hours Order at 8 am. Going to be in Washington at 12 so can pick up then. 12 snd no contact from Lowe’s yet. 5 o’clock I call snd customer service tells me wheelbarrows are outside so just come in and they will unlock them for me. Asked for him to check and make sure one is there but wouldn’t do it. 6 o’clock I get a phone call from another helpful gentleman that said that they have had a hard time finding them but have located them buy not assembled. Guy that does this only works on Tuesday and Thursday so does not know when it will be assembled. I could pickup up and put together myself if I wanted So another trip to the store to pickup my unasembled wheelbarrow. I’m so done with customer service nowadays Did have a couple of really helpful employees

Mary at the Longview Wa store did a quick and efficient job on refunds. Appreciate her!!

I went to Lowe on 9/17/2023 at 14:46 store 1899 Sulphur, La to get some supplies for my kitchen but every time I go there I can never get no help you have to go look some one there was 3 associates there talking so I stand there then they ask if I needed something I said yes I do so this young boy came I needed help picking something up he said let me go find somebody to help me he came back say he couldn’t find no one so I had to help him yes it was heavy I pay almost $227.89 to load my own stuff up every time I go it’s the same thing #799344927 is this store for men only to shop because they can pick their own stuff up. Unsatisfied Customer

I will never cross the door of Lowes again and will do all that I can to ensure everyone I know understands what awful customer service you offer.

I was scheduled for a delivery (785149861) today between 12-4. I took a half day from work and placed my dog in day care to accommodate this. At 9:30 while in a meeting I received a message asking if I was home. I responded at 9:32 and left a message indicating that the earliest I could get home for my 12-4 window was 11. I asked that they let me know if that would be an issue. No one called me back. I rushed home and was home by 10:30. At 3:24 and 4:06 I called the same number as there was no sign or communication re my delivery. I left a message asking for a status. No response.

At 4:54 I called Havertown Lowes, waited on hold for 30+ minutes. Finally spoke to someone who indicated that my delivery was canceled as I wasn’t home. I explained the situation and she confirmed the call was prior to my scheduled window. She asked me to stay on a ‘brief’ hold while she spoke with a manager. I was on hold for a further 25+ minutes before someone hung up on me. Perhaps it was an inadvertent disconnect but they had my order details and it is 7+ hours later and no one has tried to contact me. Right now your website says my order is out for delivery scheduled arrival Fri 22 Sep 12-4pm EST BULLSHIT!!!!!

It’s not the delivery failure that bothers me. If anyone had the common decency to contact me and explain that they needed to reschedule because I wasn’t available 3 hours before the start of my scheduled window I would have been OK with that but the complete lack of respect and communication even after I was reaching out is totally unacceptable as far as I’m concerned.

This was the second delivery from Lowe’s this week and the first one also needed to be rescheduled. That time because the installer was running late on another job but he called explained I completely understand these things happen

However at this point my take home message this week is that Lowes delivery windows mean sod all and as far as Lowes are concerned their customers mean even less…..

Just wanted to praise Clint at the Ruston, LA location. He has been a constant presence there for years collecting buggies in the parking lot and keeping the area clean. He always seems to be enjoying his job and is a kind hearted person and hard worker.

I buy at DeFuniak Springs, FL location plenty. I recently went in to buy some trim molding, only needed about 5ft, but shortest you had was 8ft. I happened to see a piece that was damaged about 18in from an end. I asked a dept person if they would discount and I would buy it. They said 10% off best could do, so I said I'll buy full length un damaged piece and throw away what don't need if that's best can do so I did.

THEN, couple days ago I decided I wanted to buy a new table saw. Decided on a DeWalt DWE7491rs. Local Ace hardware rewards customer price was $549, Home Depot price shipped to my home free or store with free 1-2 day shipping free was $549, Amazon with free Prime shipping was $549 . Lowes price was/is $649, period. I called the store and asked customer service if would price match and they said no! So I bought from Home Depot! I am noticing Lowes pricing being higher and have don't care attitude. Customers like me will look elsewhere!

I buy at DeFuniak Springs, FL location plenty. I recently went in to buy some trim molding, only needed about 5ft, but shortest you had was 8ft. I happened to see a piece that was damaged about 18in from an end. I asked a dept person if they would discount and I would buy it. They said 10% off best could do, so I said I'll buy full length un damaged piece and throw away what don't need if that's best can do so I did.

THEN, couple days ago I decided I wanted to buy a new table saw. Decided on a DeWalt DWE7491rs. Local Ace hardware rewards customer price was $549, Home Depot price shipped to my home free or store with free 1-2 day shipping free was $549, Amazon with free Prime shipping was $549 . Lowes price was/is $649, period. I called the store and asked customer service if would price match and they said no! So I bought from Home Depot! I am noticing Lowes pricing being higher and have don't care attitude. Customers like me will look elsewhere!

I went to the Jackson TN store on 9/7/23 for a couple small items to finish a project. I grabbed a 1x4 4ft pine board that was marked at $5.69 on the shelf but it rang up at $8.99 at the register. The employee told me to go take a photo of the price tag on the shelf and he would do a manual override to mark it down. I walked all the way back across the store took the photo and returned to the register. He took my cell phone and looked at the photo and entered the item number, set my phone on a shelf that was out of my reach. He then said the price tag was a different item # than was on the board. I informed him then it must be put in the wrong place because they all had the same tag, I asked for my phone and he huffed telling me it was right up there on the shelf and walked away. I got my phone, went back to the lumber Dept and spoke to another employee who scanned the shelf tag , told me that board was out of stock. When I pointed out all the boards he said "This store is so screwed up. The people who stock shelves are dumb. This place is a mess." I found a different board that was marked at $5.19, made sure the item numbers matched and went to the checkout. Sure enough it rang up at $6.89 the same jackass got huffy and said he would change it just to put me out of my misery. What the hell has happened to "JUST do the job correctly" ?

Extremely HORRIBLE delivery experience and customer service from Lowes Johns Creek store, Suwanee GA (store: 0710). We ordered a gas range on 9/5 Tue (order#: 475917552), with install kit, and even paid for hauling away the old appliance. 2 men delivered the gas range on 9/7 Thu, but could not hook it up since they FORGOT to bring the install kit which has the gas line. All they said is that a team will come the next day for the hook up. They did not even haul away the old appliance in their truck although it was disconnected. 30 mins later, someone named JOHN called me from Lowes delivery and said I am on the schedule for 9/9 Sat. It is Friday night now and I have still not got to know the 4 hr time window for the team to come, so naturally NOBODY is coming on Sat. When I called Lowes customer service yesterday, I waited 1 hour on the IVR. Finally in the Johns Creek store, I was told their system was NOT showing me on Sat schedule since it takes 24 hours for the update to come from their warehouse. It is MORE THAN 48 hours now and no update yet from LOWES!!! Such pathetic service and there is hardly a proper way to even log a formal compliant for quick remediation. A case number 11062222 was logged but who cares? Heaven knows when I will have this appliance hooked up!

Extremely HORRIBLE delivery experience and customer service from Lowes Johns Creek store, Suwanee GA (store: 0710). We ordered a gas range on 9/5 Tue (order#: 475917552), with install kit, and even paid for hauling away the old appliance. 2 men delivered the gas range on 9/7 Thu, but could not hook it up since they FORGOT to bring the install kit which has the gas line. All they said is that a team will come the next day for the hook up. They did not even haul away the old appliance in their truck although it was disconnected. 30 mins later, someone named JOHN called me from Lowes delivery and said I am on the schedule for 9/9 Sat. It is Friday night now and I have still not got to know the 4 hr time window for the team to come, so naturally NOBODY is coming on Sat. When I called Lowes customer service yesterday, I waited 1 hour on the IVR. Finally in the Johns Creek store, I was told their system was NOT showing me on Sat schedule since it takes 24 hours for the update to come from their warehouse. It is MORE THAN 48 hours now and no update yet from LOWES!!! Such pathetic service and there is hardly a proper way to even log a formal compliant for quick remediation. A case number 11062222 was logged but who cares? Heaven knows when I will have this appliance hooked up!

My associate, Brian, did an outstanding job helping me key six sets of door locks to the same key–he also found me an excellent closeout deal on some of the hardware. 5 Stars! Great experience, great deal.

Steve was excellent, friendly, and knowledgeable. He quickly helped me find the item I needed and spent time sorting through parts until we found the correct size.

Mahciah Davis Brown from the Fultondale, Alabama location did an excellent job tonight helping me with some appliance questions. Showing me several and was very knowledgeable! I will be back Saturday bc her customer service was so good!

The paint counter staff was very kind to help my daughter pick & mix colors for a school mural project.

On August 24, I tried returning item # 3850505 in its original package with its white strap around the box, along with a dummy handle ( invoice #72920385 date of purchase was July 9,2023) which was on sale in its original box in Bloomfield Lowes in CT.

I was informed by Trey the supervisor that he cannot accept my items because the item #3850505 is pass the 90 days and the dummy door handle they do not carry so I would have to return it in the other Lowes where I bought it.

Today August 24, would be the 90 days for item # 3850505 and I purchase the 2nd item July 9,2023. I presented my receipt which indicate the date of purchase but was not able to get a refund. After I have an advocating for myself and my contractor getting upset. The manager called the police which now gave us a trespass paper. My issue is Trey defaming my character by telling the police that I verbally harassed him. This is morally wrong and also needs to be clear! Lowes cannot continue to suppress black people for speaking out against the policy that they put in place. Why do I always get treated in Bloomfield Lowe's like I’m a criminal when, over the years, all I’ve done is make legit purchases?

How can you refuse merchandise that’s within 90 days or even because Bloomfield Lowes does not have that item? As you all already know this is not my first bad encounter or complaint with the Lowes in Bloomfield. When will this nonsense be over, this is the only Lowes that has its own rules. I have email colleen.a.gee@lowes.com marvin.ellison@lowes.com
michael.castagna@lowes.com
execustservice@lowes.com since August 24 but no one has yet address my issues.

In line at Kingston NY Lowes I overheard that the store will soon be ALL self checkout. Confirmed by two cashiers (who will have to get second jobs). Waiting for a price check the line grew. No one went to self check and 5 of us shared that news with dismay. Self check destroys jobs and customer relations. It is a greedy management & accountant move. I will stop shopping there and know I'm not alone.
No, won't be going to Hdepot as they don't support local communities and Lowes does. Option now—local hardware stores in Woodstock. Yes, I will pay a little more when a company is well run, responsible to its employees and community and helpful to its customers. Lowes employees are amazing considering how stressed they are. A pity there are so few and soon to be far fewer. Really bad move, Lowes management. Worse than not shipping wood stove pellets in early spring while it is still snowing.

In line at Kingston NY Lowes I overheard that the store will soon be ALL self checkout. Confirmed by two cashiers (who will have to get second jobs). Waiting for a price check the line grew. No one went to self check and 5 of us shared that news with dismay. Self check destroys jobs and customer relations. It is a greedy management & accountant move. I will stop shopping there and know I'm not alone.
No, won't be going to Hdepot as they don't support local communities and Lowes does. Option now—local hardware stores in Woodstock. Yes, I will pay a little more when a company is well run, responsible to its employees and community and helpful to its customers. Lowes employees are amazing considering how stressed they are. A pity there are so few and soon to be far fewer. Really bad move, Lowes management. Worse than not shipping wood stove pellets in early spring while it is still snowing.

I want to complement the customer service of Mary and Bill at the Amsterdam, NY store. They were great help in assisting my purchase of flooring. Thank you!!